Deposits 

A $25 deposit is required to hold your date. After we receive your deposit, you will receive a contract, liability waivers and any other pertinent information. Please read the following Terms of Hire to completely understand all of our policies.

Terms of Hire

1. Payment is due the day of the event. Payment may be cash or check. Credit cards - *If full payment is made in advance, we can accept credit cards for the full amount 24 hours prior to the party time via paypal. Simply notify us and we will send you an invoice for the full amount. The invoice will include a $5 service charge. Returned checks will be subject to a minimum $25.00 returned check fee.
2. Deposit:   The $25 deposit is non-refundable FOR ANY REASON unless the party is canceled due to verified bad weather the day of the party. Deposit may be applied to a reschedule date based on Pony Express’s availability.  Please read our Bad Weather Policy below.
3. Dog Policy:   Please keep all dogs inside or put away for the duration of the event. If there is a loose dog, the pony will be stopped until the dog is put away. Excited dogs charging the pony, nipping the pony's heels, etc. are a SERIOUS safety hazard. This is for the safety of the children and the dog.
4. Maximum Weight Limit for the ponies is 70 - 100lbs.  It is up to the discretion of the attendant to determine if a child is able to ride the pony/ponies available.
5. Double Riding:   There is ABSOLUTELY NO double riding.  This is a serious safety risk.
6. Working Surfaces:   Pony may work on grass, dirt, sidewalk, tarmac but NOT on rocks, sand or steep slopes.  Ponies cannot work on any area that has been chemically treated (fertilizer or insecticide) within the past 7 days due to the danger to the animals.
7. Wet Bathing Suits:  If you are also having a water slide / pool party on the day of your event, please make sure that all of the children are dry before riding the pony. Wet bathing suits will not be allowed on the saddle.
8. Clean Up:   Pony Express is responsible for the removal of any and all feces from the animals.
9. Bad Weather Policy:  Pony Express verifies weather the night before and the morning of each event day. Pony Express will not perform outdoors in heavy rain or lightning. Client may reschedule (deposit applied to new date pending availability) or cancel due to verified bad weather (deposit refunded).
10. If it is raining on the day of your event, Pony Express will call to verify if we should still come. If you should cancel at that time, there is no additional fee due. The $25 deposit is refunded in full due to bad weather. If you tell Pony Express to come and THEN you cancel after Pony Express has already arrived at your event, there will be a $100 late cancellation fee due and the deposit is non refundable.
11. Day of the Event:   If the Client contacts Pony Express no later than 7:30 am on the day of the event, on Pony Express’s direct line (cell phone #979-323-4309), speaking in person to the Pony Express representative (not just leaving a message), then Client may choose one of these options:
12. Cancel - $25 deposit refunded with bad weather verified by Pony Express, per definition above.
13. Reschedule based on Pony Express’s availability, deposit will be applied to the new date.
14. Interrupting an Event on Event Day:  In the case of rain or lightning interrupting a party, the original booking fee will be due in full, with original ending time remaining the same.
15. We Will Work in a Light Rain.